Frequently Asked Questions
Everything you need to know about your Daniel Wellington experience.
What materials are used in Daniel Wellington watches?
Our watches are crafted using high-quality 316L stainless steel and feature Japanese quartz movements. Our leather straps are made from genuine Italian leather, while our NATO straps are crafted from durable polyester.
How do I change the strap on my watch?
Most Daniel Wellington watches feature interchangeable straps. You can use the strap-changing tool included in the bottom of your watch box to press the spring bars and swap your style in seconds.
What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be in their original condition, unused, and in their original packaging with all protective stickers intact.
Are Daniel Wellington watches water-resistant?
Our watches typically have a water resistance of 3ATM. This means they are resistant to splashes and rain, but should not be worn while showering, swimming, or diving.
How long does shipping take and how much does it cost?
Standard shipping usually takes 3-5 business days depending on your location. We offer free standard shipping on all orders above a certain threshold, which is calculated at checkout.
Do you provide a warranty on your products?
Yes, all Daniel Wellington watches come with a limited two-year warranty from the date of purchase. This covers manufacturing defects on the watch itself, such as the movement, case, and crystal.